Can the AI agent follow up by text message?

Yes — Addie can send and respond to SMS: appointment confirmations, follow-ups after a missed call, and two-way texting with leads who prefer typing to talking.

Texting is consent-first: recipients opt in to receive messages, every message honors STOP to unsubscribe, and message frequency and rates disclosures follow carrier rules — compliance is built into the workflow, not bolted on.

The practical win is persistence without nagging: a call that went unanswered becomes a text conversation the lead can pick up on their schedule, and booked appointments stop no-showing as often when confirmations arrive by SMS.