Will callers know they're talking to an AI?

Yes — the agent identifies itself as an AI, and that's both the ethical standard and increasingly the legal one. Disclosure requirements for AI-generated voices are tightening, and pretending to be human is a trust-destroying way to start a customer relationship.

In practice, disclosure costs less than teams fear. Callers care whether their problem gets handled — a fast, competent AI that books the appointment beats voicemail every time, and customers know it.

The design goal isn't to pass as human; it's to be so useful the question stops mattering within the first exchange.